[mxkopy]

Any definitive statements made about the past half century are pretty questionable, ideological biases notwithstanding (see “ The constant turnover in the Fortune 500 is a positive sign of the dynamism and innovation that characterizes a vibrant consumer-oriented market economy, and that dynamic turnover is speeding up in today’s hyper-competitive global economy.” and “Another economic lesson to be learned from the creative destruction that results in the constant churning of Fortune 500 (and S&P 500) companies over time is that the process of market disruption is being driven by the endless pursuit of sales and profits that can only come from serving customers with low prices, high quality products and services, and great customer service.”).

I think it’s not an unreasonable argument that the process of market disruption (over the past century at least) isn’t being driven by “the endless pursuit of profits that can only come from serving customers with low prices, high quality products and services, and great customer service” (LOL) but by some insane demographic changes occurring in the background of equally insane technological progress.

It actually seems quite delusional that, knowing about Moore’s Law/baby boomers/more than 5 tv channels, this person decided that customer service would be more important in deciding how the economy moves. Bonkers levels of autofellation, I say.