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by chiefalchemist 1038 days ago
I've seen this as well. And while not defending such practices, how much experience do the consultant worker-bees need when much of what they gather come from the staff of the hiring company?

That is, these consulting firms get called in more because office politics and organization dysfunction is high, too high. The fees aren't so much for expertise per se, but a stupidity tax on the hiring company that lacks the leadership and management to get out of its own way.

Put another way, these consulting firms don't hire themselves. The fact that they do get so much work is more of a reflection of how weak and rudderless some Big Incs actually are, than the strengh of the snake oil sells.

2 comments

Mostly this. Whenever you hear someone say “I’ve been telling them to do X for years”, you have to keep in mind that the value of the consultant is not to come up with the idea to do X, but to tell them to listen to you.
Lots of Fortune 500 to 1000 companies lack the ability to recruit the best and brightest. And mostly they don't really need them. But when they do, consultants offer a ready made solution to get a project done.
These places farm companies with the “best and brightest” as well.

They sell a shortcut for management. Their asshole hired gun nature lets them short circuit the organization’s power structure. Not too many second layer executives are good at manipulating these consultants.