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by JohnMakin
1029 days ago
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Reminds me of a large company I worked at, I had some documents for developers how to set up some local environment thing they had to do exactly 1 time and never again. It was just a handful of terminal commands, all starting with the traditional shell notation like: $ (some command) Over the course of a year I got periodic complaints that it "wasn't working" and I tried to find issues on my end and couldn't. One particularly vocal dev came to me directly and insisted it was broken, so I went on a shared session with him, it turns out they were pasting the "$" into the terminal causing it to say: "$: command not found." That was the source of all the complaints, once I removed it, they stopped. |
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And that is having a function that injects the current user's username into the wiki page. Any instructions that require you to log in as you can then be blindly cut and pasted, without people coming and telling me "it doesn't work" when they try to log in as me. Yeah of course that doesn't work, mate.
People reading runbooks aren't fully engaged. They may actually be in a war room. The moral of this story is that you are not entitled to carve out a chunk of your coworker's attention. Those periods should be brief, and tied to an active initiative/epic. After that 'work' is done, everything you wrote should be something that they can operate at 2:00 am.
Because sooner or later, they well.