[fastball]

This isn't quite the point of the article, but we allow people to apply for student discounts for our service, and provide the following example that we ask users to send to us over Intercom:

> Hello, could I please apply for the student discount?

>

> [PLEASE READ AND DELETE THIS – After sending this initial message, please attach a proof of your student status, such as a photo of your valid Student ID so we can process this quicker!]

I don't think any of the countless people that have asked for the discount have ever removed the "PLEASE REMOVE" part, and many don't bother to send the proof until we ask for it either.

[im3w1l]

I think you should just remove that example entirely then. It barely adds anything and as you said it is causing recurring issues.