[TeMPOraL]

> because it severed "the last connection" between them and their customers. The latter would basically no longer have a reason to "interact" with the former.

I love how they put this because it's exactly how I phrase my general objection to and avoidance of SaaS and other kinds of services. I do NOT want to have a relationship with every single vendor. Managing relationships is costly. Most of the time, those relationships are highly abusive towards the customer. And they're almost always artificial anyway; they exist entirely to let the vendor keep a sales channel open. That's exactly what I do not want as a customer.