[jeffbee]

Well, I won't contradict your personal experience, but I will say that I worked on gmail delivery for six years and if during that time it had ever come to light that any message had been accepted and not ultimately disposed of in some way, that would have been P0 and dozens of people would have dropped everything in order to root-cause and remediate that.

[baobabKoodaa]

> Well, I won't contradict your personal experience, but I will say that I worked on gmail delivery for six years and if during that time it had ever come to light that any message had been accepted and not ultimately disposed of in some way, that would have been P0 and dozens of people would have dropped everything in order to root-cause and remediate that.

How would you even know? Last I checked, I was unable to find any support path to Gmail where one could report email-blackholing-instances and get them investigated.

This is what I wrote several years ago at the point when I gave up trying to run my own email server:

> Over the course of 2 years that I was actively using my own server to send email from the same domain and same IP, there were periods of time when my emails were landing in Gmail’s inbox. And then there were periods of time when my emails were placed in spam, sometimes outright bounced, and sometimes received and dropped without even landing in the spam folder. You could never know what Gmail would do with your email.

https://www.attejuvonen.fi/dont-send-email-from-your-own-ser...

[alyandon]

That's cool and all and I'll take your statement in good faith.

However, how do I as a user report that an email that was accepted by Google's own SMTP servers was not subsequently delivered to my Gmail inbox? I can't call or email support and it is a meme at this point that Google support is only accessible via social media or contacting a Google insider.

[jeffbee]

I only have the perspective from the edges of the organization, and from years ago, but I can’t recall investigating anything other than support tickets that came from account representatives. So you probably need a paid account. That said, these are as little as $1.99/month.

I am certain that if you have a case that reproduces even one in a million times the relevant teams will be highly attentive.

[alyandon]

This was really only a problem 3 or 4 years ago. At some point in time, it just stopped happening and I hadn't really thought about it since then. I am a Google One subscriber so there are probably some support options open to me that I could avail myself to if the issue ever resurfaced that weren't available to me when I wasn't a subscriber.