[dkersten]

I also love Amazon. I once ordered a big bulky heavy hardback book and it didn't arrive, so I emailed them and they replied that if it doesn't arrive after the full 6 weeks that they say to allow has passed, email them again for a replacement. So about a week later, I emailed them again because it still hadn't arrived and hey said "no problem, replacement sent, let us know if the original ever arrives" (it didn't) - the next morning I had my book, they over-night couriered it to me from the US to Ireland. Probably cost more than the book, but I love buying stuff off them ever since.

[gtirloni]

Same happened to me while ordering some books from Amazon. When the original order arrived (after the 2nd order), I notified them and they just told me to keep it and try to donate to someone that needed the books or to a library.