[fishtoaster]

Historically, it seems like "arguing publicly, getting public outcry, and getting the notice of someone higher up the chain" is pretty much the only way to effectively appeal these sorts of decisions at Google.

I don't know if it'll work in this case, since google's argument ("this contains a slot simulator and some countries don't like that") isn't too egregious, but I can't really fault the dev. When the faceless review process fails, this sort of public appeal has worked before.

[Paul-Craft]

> Historically, it seems like "arguing publicly, getting public outcry, and getting the notice of someone higher up the chain" is pretty much the only way to effectively appeal these sorts of decisions at Google.

Not just Google. It seems like a lot of large corporations effectively outsource their customer service to (the platform formerly known as) Twitter and such. Complaining on social media gets results, even after one has been stonewalled by official channels.

And, even if it fails, you can frequently generate a lot of buzz by complaining loudly on social media. How many people reading this do you think had never heard of this game before just now?

[davely]

I’m about to go through the same thing myself due to my Facebook Marketplace account getting banned for… no idea? Some sort of automated moderation kerfuffle.

No matter how many times I click “request a review of this decision” through their customer service portal, my appeal is automatically denied.

When there’s no way to get customer support from a company, it’s the only other thing left to do.