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by mahathu 1038 days ago
I had an issue returning a macbook to a major electronics store chain within the 14 day right to return law (EU). The returns person and their manager said it wasn't possible to return it because after signing in with an Apple ID when you turn it on it gets "locked" to that ID or whatever. Fortunately there was another store in the city I had to travel to for appointment on the same day and they just took it back and gave me a refund. I hope the person there didn't get in trouble..
3 comments

>within the 14 day right to return law (EU).

Eu too. My local, we get 30 days for an items bought online, so I tell the shops 'thanks for letting me look, I'll get it online just for the better returns policy'.

That’s why you also by your car online or over the phone (applies to EU/UK). Have the dealership mail/email the paperwork. They will ask you to come in because they know this is the case, but just stand your ground.

Then you have the right to return if you find any defects within 14/30 days.

If the store acquired it legitimately then they can get it unlocked by Apple. It's just some amount of extra work for them.
It’s activation lock. They can actually check if your removed it or not.