[Scubabear68]

Very well said.

I had a similar conversation as a new-ish fractional CTO last year. One team was working on a new CRM product that was effectively alpha-level software used only internally. The team had become terrified of shipping and breaking something and was horrifically risk averse. For a new release that the team was going to delay again at the last minute, I got the CEO on the release call and asked him what would happen if the release completely failed and it took us an entire day to get the product working again. He replied “Not a big deal. The users would just write stuff down like they do today and key it on tomorrow. It’s not like this has enough features to be critical or anything”.

The team was completely stunned. It goes without saying we did the release, found a small mistake, fixed it, and life went on.

Teams really do have understand who her users are and criticality of the software.

[chpmrc]

This story perfectly aligns with the arguments in this article. I'll add it as a note if you don't mind.

[Scubabear68]

Please do :-)