[j00mz]

I worked at a company that has AI and Machine Learning in the marketing materials.

They didn't have what the industry calls AI, e.g. any machine based decisions being executed on the basis of data analysis and tuned machine learning models.

What they do have is a very fast, very smart and sophisticated decision tree and rule based engine, albeit one that gives excellent results.

When they actually tried hiring ML experts for "Real AI", the results from the Data Scientists were so much worse than the original engine, they ditched the Research team.

I always wondered, since the product actually gave excellent value to the customer, and the customer did actually get what he was promised from the system, is this still unethical because it ultimately was rule based as opposed to ML based decisions?