[jimmaswell]

Lesson: Get everything in writing, save it, and forward it to the person, their boss, and whoever else you can CC when someone lies about it.

[laserlight]

I don't think not having evidence was the problem that GP had. Upper management asked GP to be more proactive. So, they expected GP to be more assertive or take measures regardless of management's approval, which would be doomed still in other ways.

[jaggederest]

BCC is a continuation of war by other means, to paraphrase Von Clausewitz.