| HN Mirror

That’s the secret. Most management is about the one way people work. The right way is to realize everyone is an individual and everyone has a different way of working, and what they enjoy about work. This forms a complex optimization problem for the manager, whose job, IMO, is to figure out the puzzle of how to maximize everyone’s individual value in the team. The way you do that is match their style of work and strengths with the teams needs and find other team mates to backfill their weaknesses. Then giving people the space to do things the way they prefer it while keeping a strong common collaboration medium within the team.

Return to office is a current example. My strategy here is that people know how they work best and that’s up to them. We have ways of getting together and collaborating, asynchronously and synchronously, and don’t enforce a mandatory hybrid approach. I encourage the team to intentionally meet up in person regularly, and the team self organizes synchronous in person time on a regular basis. I set up a drop in zoom room that’s always signed in on a conference room and people drop in for adhoc stuff all the time. Some people stay signed in all day on the conference room. I make sure ticketing systems, chats, and other mediums are well used. I regularly talk to people about their well being to be sure folks remote are OK, as sometimes fully remote can mean fully depressed.

Compare this to a “standard” managers approach. “We will be in the office three days a week, with a mandatory day on Wednesday. This is necessary because people work best in person but we want to give people flexibility because we know employees value that. Failure to comply will result in performance review impact. Our company’s culture is built on in person interactions. We do this for the children.”

Typical management is about treating people as butts in seat filling a role with a define set of measurable performance metrics - aka conforming cogs in a machine. that is the method that assumes there is one way for people to enjoy work, and knowing what that one way is.

My way is acknowledging I don’t know any one way that’s best, and specifically, there is no one way for people to enjoy work. It’s my job as a manger to figure out what each and every person on my teams way is, and to do my damnedest to create that environment for each individual. I work hard to hire managers that will also do this, and I meet randomly with people at all levels of my org to be sure they’re being treated like this by the people on my direct team.

The down side for me is I stick out like a sore thumb in the great cog machine of other managers. They don’t understand what I’m doing, it bothers them, and they feel like I’m getting some sort of preferential treatment. And maybe I am, because my organizations are almost always considerably more effective and successful than the rest of the org, so we get enormous latitude. But shielding my people from the game of thrones is exhausting - more exhausting than the rest of my job.

All this said, I’m not the only one who does this. I have encountered a lot of leaders that do this. They’re the ones people want to work for. That’s why I paid attention to what my early leaders were doing and emulated it - the one way is there is no one way ;-)