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by qingcharles 1041 days ago
Now if only I could get the data out of my account. I've spent far too long arguing with people at Google, but I can't get into my account because I lost the phone number attached to it, even though I have the password, and a recovery email address and all the mail from my Gmail gets forwarded to that address as it comes in.

They say I have no right to my data since I can't log into the account, but I don't think the law works that way. I have a right to my data, they are entitled to give it to me if I can prove I am who I say I am, which I can.

1 comments

I had a scenario where the reset flow to my account wasn’t working - it would send the code, but the code would not work.

Google had no ability to speak to a human, and don’t care about me or you in the slightest.

There is officially no way to speak to a human. I'm in the same reset flow trap.

I wanted to get my data out, and there are various laws in various jurisdictions that require this ability. Because of this Google was forced to provide tech support via phone to help you get your data out. Believe me, I've spent a lot of time arguing with those folks. They do have access to some sort of internal email/phone directory though with lots of interesting contacts they are willing to give you to get you off the phone, but I've not had success yet with any of them.

For what it’s worth, i obtained the number associated with the account by requesting it from a phone provider (it was decommissioned/unused)