[ggm]

I think we're in the fine grained differences between "should" and "must"

I definitely think they should have better account recovery process, if need be for $, prove identity and get your data as takeout if they want to decline service but I would be amazed if any part of the current agreement we make with them could be said to obligate it.

As a defacto monopoly I do tend to think they should be made to have some process. Which jurisdiction?