[mikewarot]

Long ago, I was introduced to the theory of Mappers and Packers[1], which are polar opposites in the ways that people can learn things. Mappers (like me) have a mental model of the universe which represents facts and knowledge as puzzle pieces that have to fit together into a coherent whole. Any inconsistencies in the fit between those pieces drive us nuts. When we encounter a new set of facts, we have a background process that tries to make them fit. Then all the new connections arise over time as we realize new ways we can combine old facts.

On the other extreme, are packers. They have optimized for packing facts in bulk, with little regard for how they fit together. If you give this type of person a set of instructions that require a wider knowledge of how things fit, they will get lost, frustrated, and/or need support. If you anticipate this, and spend a bit extra time to show how to handle all of the possible contingencies, (and give them a document of this) they're good, and will be quite happy with your support.

I think that mappers take more time figuring out the model, compressing the facts to save space, and increase applicability in general.

[1] https://wiki.c2.com/?MappersVsPackers