[mpettitt]

I recently bought a WD Red HDD drive for my NAS direct from WD, and it arrived in a crushed box. Now, things do get damaged in transit, but I don't want to install a drive, start using it, then get errors which were caused by damage which occurred before I even got it.

I sent the customer support team an email asking them to confirm that the level of box damage seen wouldn't affect the drive, or alternatively to provide a return label and replacement drive. Their response was "try it out, and if it fails, we'll replace it".

Having seen quite a few stories like this about WD and sub brands, I'm tempted to just return it for a refund and go elsewhere...

[_bizg]

> Having seen quite a few stories like this about WD and sub brands, I'm tempted to just return it for a refund and go elsewhere...

The thing is, where? We don't really have a choice, it's either WD(and sub) or Seagate(and sub) with horror stories on both end. I had a WD red fail 3 weeks after the warranty period, while also having an older WD red that outlived it, chugging along for 6 years now. Now I run a mixes pool of WD and Seagate because ultimately, I don't trust either of them.

[EternalUsenet]

Toshiba is actually pretty good in my book. I've yet to have a major failure in my NAS from Toshiba drives I procured over a few years ago.

[kefyras]

The problem with Toshiba is that their enterprise drives have no warranty for non-enterprise customers in the EMEA region.

[bombcar]

HDDs are very durable when off, I’d be fine running it but I have backups.

Otherwise you may want to purchase them in person so you can see the box.

I’ve received drives from Newegg that were just tossed in a box with some of those large bubbles and they’re still going fine.

[ciupicri]

What are you talking about? Newer drives support shocks of around 200G, while older ones supported 250G even 300G.