[bob1029]

My initial gut reaction is to not chase this one unless the amount of money is going to make/break your business. The amount of time & mental energy required to chase things like this can almost immediately overtake the original loss. Just do a simple calculation: Your hourly consulting rate X total hours spent dealing with this bullshit = The additional cost this asshole customer has incurred so far.

My red line for a 1-10mm USD business would be 25-50k USD. I would seek recovery at that threshold, and only if I had skin in the game (aka some substantial marginal cost per customer). If I got screwed out of "here's my enterprise pricing menu and here's some demo API access to the sandbox DB instance", I would not be so upset. However, if I got screwed out of hundreds of hours of deep consulting work, I would almost certainly lawyer up.

[anon7331]

I understand-- what about the use of a debt collector? Wouldn't it be better to settle for N, where N is greater than 0? Especially if the collector does all of the work/time investment?