[samcat116]

> Let's be honest here. Your service has likely caused millions of people harm who one day to the other are suddenly blocked from half the WWW

If this was true, Cloudflare wouldn't be a good product used by a lot of sites.

[lmm]

Excluding people who are poor, weird, privacy-conscious or otherwise inconvenient from your site is a feature not a bug, especially when you can pretend it's an accident.

[bombolo]

You're assuming website owners are aware of the issue… How would they know? Cloudflare is just telling them it blocked a bunch of bots.

[tick_tock_tick]

They have before and after analytics.....

[bombolo]

They will presume the before traffic was bots? Unless they also see a drop in sales or ads they won't notice.

[tick_tock_tick]

I mean if sales didn't drop why would they care?

[bombolo]

If it's a ebsite that doesn't sell anything they won't notice.

[psd1]

That's a false dichotomy. It is both a good and a bad product, depending on perspective.

To a large firm, 1% failure is acceptable. To the affected 1%, it's a disaster. Consider wrongful imprisonment as an example.

The penalties for being excluded from the web are fairly severe, and looking to become more so. CF is fairly lean; there is no available human to operate an escape hatch for when things go wrong.

When I'm king, every block or account suspension must provide a phone number, and hang the inefficiency.