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by lopkeny12ko 1047 days ago
Such a classic and incredibly annoying SaaS PM move. Pinky-promise that you mean well, pretend to be invested in the issue, ask customers to supply evidence and say you'll look into it, followed by radio silence and no follow up whatsoever.

Incidentally, another Cloudflare PM for Pages asked me to do the same thing--I shared my account ID, the request, the problem, timestamps, etc...never heard back ever, request went straight into the void.
1 comments
sockaddr 1047 days ago
Yup. It's all show.

A service has injected itself between you and your goal, it's going to periodically impede you from reaching that goal and then lie to you about why, all while making money off of the arrangement.

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tick_tock_tick 1047 days ago
It's it more the like the owner of the website has intentionally gone out of their way to add a service between you and the website to solve issues the website owner feels are more important then you?
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