[magicalhippo]

> In that case, workarounds are one way to resolve the issue.

Yea I always check "why" and if the feature request is not already reasonably well motivated, I'll reach out to the customer and ask.

In my experience it's quite frequent a non-trivial feature or change request can be solved as well if not better by a simple, but different change instead.

Alternatively it allows me to see that three customers are asking for nearly the same thing, even though the feature requests make them sound quite different.