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by bombcar 1050 days ago
You’d like to think so but often even at that level you’re paying for it not to be your fault.

Now if your CTO golfs with an exec at IBM, you might get somewhere.

3 comments

At Red Hat, this would usually mostly be a PM+dev+QE decision, not C level. If C level got involved, that meant massive customer impairment. There are simply too many open bugs to spend time on something that no customer is apparently interested in, but if a customer came along with a big burning problem and there was no way for them to architect around it, they'd usually fix something like this.

When I worked at Red Hat (virtualization-related, but not libvirt) we had a case where a customer would be running a configuration which was... unwise. We still spent a lot of time figuring out how to help them and shipped a patch that made their life easier.

The people working there are not evil, they don't intentionally not fix things, but a bug that is seen as a minor limitation and hasn't popped up in any customer case in 5+ years simply won't get fixed. There hundreds if not thousands of other bugs that are more urgent and only so many developers, QE engineers, docs people to work on this. Even if someone wrote a patch for it, it may not get merged due to how expensive Red Hats process for shipping a change is.

Ooo, I gotta start playing golf. That might be the way I can get some support for my Gmail account.

"If posting to Hacker News doesn't get your support query fixed, book 9 holes with the board members."

I really need to get off gmail as soon as possible.
Obvious solution is to get friendly with the package maintainer, find a security vulnerability in the anti-feature you need, lodge security bug, get a CVE, and ask real nicely an upgrade to include the feature^H^H^H^H^H^H^ fix you need.

On a serious note, I deal with bug fix / feature requests regularly in Z-Stream (kernel) in an almost weekly cadence, getting the patch upstream, getting the request to backport, making an adequate test of the feature.

Source: Worked in product security for little red, now big blue.