Class-action lawsuit so the lawyers can get all the money? Also, class-action lawsuits are far more of a collective pain in the ass than just going to small claims by yourself.
A huge judgement against a company makes big news and makes a loud statement that the company did something bad. That is how you get them to change. Not by winning $850.
However perhaps if publikdemand is successful in driving media exposure though means such as this, it could have the same impact (or greater?).
Chipping away at them silently in small claims court isn't going to change their practices though.
If every potential class member shows up to small claims court instead of joining the class, it'll cause much more headache for T and send a much larger message. By bringing a class action, you let them hire lawyers and keep their entire defense in a single place and the plaintiffs get a pittance while the lawyers on both sides win the lottery.
"If every potential class member shows up to small claims court"
They wont though. Nowhere near every potential member.
That is why class actions for small amounts exist. Most people either wont know they can sue, wont know how to sue or wont bother to sue. I applaud this gentleman for his efforts but he is the very small minority with the free time, know-how and balls to pull this off.
However perhaps if publikdemand is successful in driving media exposure though means such as this, it could have the same impact (or greater?).
Chipping away at them silently in small claims court isn't going to change their practices though.