| "Taking a wild guess – but is there a chance that people using Twilio as their personal phone provider are not their target customer group?" I attended Signal 2018 and was told that (Twilio) "couldn't wait to see" what I built. I was handed IoT SIM cards and carrier SIM development kits and attended workshops and seminars exploring exactly these sort of use-cases. I was also told by many highly placed individuals in product development that the CEO was personally enthusiastic about exactly these sort of use-cases. So yes, I did some homework and made an attempt to align my incentives (I pay actual money for every SMS I send) with those of the company. Now all of that has changed - in large part due to their own (bad) behavior. "... I can kind of see how that's pushing the boundaries of the product a bit." Agreed - that is my point and the source of my frustration. Server alerts and (literal) fire alarms should not be a "campaign". If they are, I'm using the wrong tool. If I need to define an opt-out message to SMS my kids, I'm using the wrong tool. Twilio is explicitly telling us - loudly and emphatically - that they are the wrong tool. I wanted telco infra. I got toys for children. |