[mikewarot]

In the 1980s, I was the sole developer/support person for an inspection system based on MS-DOS, Turbo Pascal, Norand corporation handhelds running code in PL/N (Their variant of PL/1). I wrote a set of libraries to do field based data editing, cooperative multitasking, and all the code for it all. I supported the system in the field, and learned a ton of things about software usability.

My moment of self actualization happened when I walked up to one of the customers locations, and I realized that no matter what... they were going to be happy by the time I left.

[mixto]

Thanks for sharing. Do you think being a subject matter expert is a crucial part of job satisfaction?