[figassis]

You can make sure to always collect enough evidence such as agreeing to TOS (including date, ip/location), invoices, providing easy refund paths as well as a way to demonstrate usage, etc. you can also automate dispute evidence submission. But the business model is often what determines whether you’ll have higher cb rates.

With a SaaS, maybe try a trial period and monitor is the customer actively uses the service, and make sure you notify them before you start charging. Often I signup for a trial, find out the service is useless but forget to cancel. That first charge is a prime cb candidate.