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by rmorey
1046 days ago
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Yeah, it has changed. In 2019, they adopted a fee-per-booking model, in which the flat yearly fee is nominal (like, a hundred, not thousands) and providers pay ZD a fee (varies per speciality) per each new patient booking via the marketplace (i.e. not returning patients, and not patients who book via an embedded Zocdoc widget on the provider's site) The idea being, now they grow as providers' business grows, aligning incentives. There can be issues with that model as well, including the rules around no-shows. |
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