[paulgb]

Nice, congrats on the launch!

I'm probably your ICP -- I live in NYC and have been burned by a surprise bill that was frustrating enough that I'd try a service like this. But after I entered some details to try it out, you hit me with an email wall, so I bounced immediately.

It's not just that I don't want to give my email until I've seen more of a product; the fact that you string me along until I get to the payoff is destructive of user trust. There was an article about this phenomenon on the front page just yesterday: https://news.ycombinator.com/item?id=36962502

[kchiu20]

hm so you shouldn't have been required to submit an email after the initial search (there's a check box to dismiss it).

When you say you entered some details, are you saying after you searched, saw results, and tried to book someone? If so, we are not collecting email, but actually are collecting your insurance information. We need that to get your specific out-of-pocket cost (e.g. copay, deductible, out-of-pocket max, etc.)

Do you mind trying again or emailing us at [e-mail] with some more details?