[jjoe]

The account has been paused for an obvious reason. I made it clear from the get-go: it's due to chargebacks. And yes it falls on me.

But if any of my long term clients were to genuinely mend their ways about whatever issue that affects the relationship, I'd definitely give them a second chance.

[jacquesm]

Here's to hoping then. Regardless of the outcome: consider setting up an entirely different payment route, one that does not have the the chargeback possibility and verify your customers identity by first having them pay a small amount (or even their first invoices) until the relationship is established.

If you're B2C then that may be a lot harder.