[Dalla_]

We report metrics, performances and open/close trades on their behalf. We use API key connection with the Exchange and that's it. We aren't an exchange, We DO NOT hold any token, any money, or any weird currency for our users. Users DO NOT deposit on our platform.

We simply perform open/close actions and that is it. We aren't in the Restricted Business List.

Our competitor who is based in our same region and offers the same exact service, uses Stripe.

[danpalmer]

Is that clear to Stripe? They explicitly ask for crypto businesses with supported use-cases to go through additional verification, so perhaps your competitors have done this.

Like app review processes and other curation, the people reviewing these things have a tiny snapshot into what you're doing with almost no context, and in a world where most new actors are malicious. It's understandable that they act with caution in cases that look like they could breach terms.