[ehutch79]

I can't reply to Gud below, but their comment really shows they haven't worked with real users at all. A lot of people on hacker news assume everyone is in the demographic of hacker news for some odd reason.

It absolutely can take 2 hours to help someone with a task it would take you 2 minutes to do (with 1.5 of those minutes watching progress bars)

Some people are just dumb as rocks. Some, if you say to click a button labeled whatever, they will instead close the window. Some will just get up and walk away while you're talking to them. Some arn't dumb, but are just trying to stretch time to keep from having to go back to work. Some people won't tell you their laptop turned off because they're not plugged into power.

[darkclouds]

> Some people are just dumb as rocks.

Or maybe they have become apathetic for what's on offer.

Its not like anyone documents what data is sent back to base by an app, and its not like anyone is even looking at how to use the firewall to block data phoning home, in order to protect privacy and reduce the attack vector from opportunists with network access.

This all seems like a side show.

[ehutch79]

How is any of that relevant to walking a use through self install of an app. From an app store or managed software centers, or wherever.

[darkclouds]

The app store demonstrates the computer in which it runs is not yours.

[Gud]

Presumably these users would be in a managed environment.

[ehutch79]

Yes. It didn't help obviously.