[TheAngryCanuck]

This actually worked out to my advantage! I did this on a site, found out that they didn't ship to Canada so I abandoned the cart. I got all the oh no emails so I emailed them back telling them I CAN'T buy their stuff because you WON'T ship to me.

Couple of days later the company CEO emails me back. First he apologises (bonus points to a Canadian), promises to fix the cart abandon logic, and offers to ship me 2 of the things I was going to buy for free.

They will hopefully arrive this week

[sublinear]

That sounds like a fine resolution, but I wouldn't hold your breath.

Far too many businesses are being run by people completely out of the loop.

Emails, especially from the CEO, are legally binding.

[TheAngryCanuck]

I'm not saying this would be the response from every situation like this. I was just really pleasantly surprised