[havblue]

The fact that management doesn't directly do the work is definitely a problem. They're ultimately recycling other people's opinions to evaluate performance, perpetually out of the loop, yet they still have to be the bad guy if a project is behind schedule or there are performance problems. They are also in trouble when it comes to actually helping people finish problems: aside from buying licenses or equipment, all they can do is say, "go ask this person".

[Zetice]

This view takes for granted the effort required to figure out who should do what and when.