[akrymski]

The problem as we see it isn't so much email's fault. The problem is that the number of contacts we have is growing exponentially due to the introduction of "white pages" (linkedin, facebook and the internet fall under this) - you no longer have to meet someone to find out their email address and email them.

Chat / IM is text and yet that isn't a problematic communication medium because there is a small set of people you chat to. The problem isn't the number of emails, sentences or words, its the number of people we are connected with, its relationship management.

Sure some magical AI to read emails and books for you, summarize them and even reply for you may be great. Or organize your mail into folders for you based on clustering or some ontology. The problem is these solutions never work.

Our focus is on organizing mail around people, and in turn organizing people into groups, which is not some magical silver bullet, but still a radical improvement over an unorganized mailbox.