[2devnull]

You make the mistake of thinking people are all the same and don’t respond to incentives.

I automatically call certain companies rather than try to use their website because get this their website sucks. If I encounter any automated chat support, I will stop using the website and call a person.

I went from 10 years ago doing everything online myself, to now calling by default calling almost every company, because companies and their websites now universally suck. Because they’ve made the foolish mistake of thinking people are all the same and don’t respond to incentives. Some companies are better, I will give my business to them when I have a choice.