[IgorPartola]

I can. Chipotle screwed up my order. Their support thing sent me to a chat bot that had me select which items were missing and I was able to get through the process of getting refunded quickly.

Similarly Amazon’s chat bot has helped me straighten out a few messed up deliveries.

This isn’t to say that it wouldn’t have been easier to have a point and click UI where I could just select all this on my own, but the way they had it set up wasn’t bad.

Here’s the kicker: when I recently had an Amazon delivery problem I started with the chat bot but then relatively seamlessly transitioned to talking to a human. The human was very quickly able to pick up on the situation and fix it.