[redserk]

While this would be arguing an anecdote with an anecdote, I completely disagree "most orgs" have executed information management well.

A number of places use email as their effective information store. Good luck finding content once everyone in the relevant chains have departed.

[Zetice]

I also agree most orgs don’t execute information management well. Knowing chat isn’t a good place for that doesn’t mean they know anything else!