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Military training stuff has to be accessible. Here's Frank Wilczek: WHEN I WAS ABOUT TO BEGIN TEACHING at Princeton, my friend and mentor Sam Treiman called me into his office. He had some wisdom to share. Sam pulled a well-worn paperback manual from his desk and told me, "During World War Il the Navy had to train recruits to set up and operate radio communications in a hurry. Many of those recruits were right off the farm, so bringing them up to speed was a big challenge. With the help of this great book, the Navy succeeded. It's a masterpiece of pedagogy. Especially the first chapter. Take a look." He handed me the book, opened to the first chapter. That chapter was titled "Ohm's Three Laws." I was familiar with one Ohm's law, the famous relation V = IR that connects voltage (V), current (I), and resistance (R) in an electric circuit. That turned out to be Ohm's first law. I was very curious to find out what Ohm's other two laws were. Turning the fragile, yellowed pages, I soon discovered that Ohm's second law is I = V/R. I conjectured that Ohm's third law might be R = V/I, which turned out to be correct. |
- They're organizations that have existed for as long as their countries.
- They're incredibly large.
- They have to communicate critical information to a very diverse set of readers.
- They iteratively update their approaches, over decades, often in direct reaction to the most stringent real-world tests.
... how could we not learn something from the systems they're currently using?
My favorite nuggets are (1) the glory of BLUF (bottom-line, up front; or an executive summary of everything to follow), (2) including a formal intent preface to any document (to guide writers and readers in what to include/exclude), (3) thoroughly defining terms (to avoid "we're using the same word with different meanings" problem), and (4) rigorously structuring information into separate sections.
Which isn't to say militaries get everything right all of the time. They do tons of stupid things. But dismissing or ignoring them as a source to cherry-pick best practices is shortsighted.