| > Glenn: "Hey Dave. I heard that there might have been an outage with the notification platform. Do you know if that's fixed yet?" > Ah, mystery probably solved. > Dave: "I'm reasonably confident that Blanca got it fixed, but she's still investigating. I'll double-check and let you know asap." > A successful manager can do two things particularly well. First, they keep their team shielded from distractions, so they can get things done. Second, they make certain that they shield their manager from worry and stress, by being competent, and convincing their manager that everything is completely under control at all times. > This means I instant message Blanca as soon as Glenn walks out. The author (Dave) prides himself as being a good manager, but I don't believe that's an example of good management. Blanca has already sent an email to explain what was going on. And there are still 100+ unread emails in Dave's inbox. Maybe more things coming up from Blanca or another topic more urgent. Dave have scanned ~20% of its inbox and already interrupt its team? This is confirmed right after: > "Hey Blanca, thanks for the updates this morning. Just a quick question. Was the 'all good' message about the notification platform? I wanted to double-check because Glenn was asking about it, and I wanted to make certain I wasn't wrong." > Blanca thankfully replies a few seconds later. "Yes". > Well, maybe she uses fewer words than I'd prefer, but she's a good engineer. That's enough confirmation for now. [...] Fees like, Blanca isn't happy with the instant messaging management. |