[somenameforme]

I don't think the problem is ignorance, but different motivations. Executive leadership often wants to maximize profit and growth. Everybody else [generally] wants to maximize the company's performance at what it does. In an ideal world the two should be pretty much the same thing, in reality they're often very disconnected, especially in any product that is offered for free. Free products completely distort normal operations because the customer is no longer the customer, but something closer to the product itself - as that's what's "really" sold.

So it seems that any solution would require having executive leadership not driven by growth+profit, or removing the disconnect between "quality" and growth+profit.

[nerdponx]

Everyone wants what's best for themselves.