[playingalong]

Then SLO (service level objectives) should be enough.

[AceJohnny2]

huh, never heard of SLO before.

[toong]

and now also go google what SLI means ;-)

[lifeisstillgood]

Very roughly:

SLI - Service Level Indicators - Metrics ie Latency of each request / response cycle

SLO - Service Level Objective - What threshold we are aiming for - 10 ms from request to response averaged over 1 hour period.

SLA - SL agreement - contract with custom yet what happens if we breach (credits given, put the CTO in stocks and throw eggs at him etc)

[justin_oaks]

I know it's a joke, but I think if an SLA involved putting a CTO in stocks and throwing eggs at him then that'd encourage me to sign up for the service. Especially if the video of it were posted after every incident.

Instead we get refunded some pitiful amount when our business is seriously disrupted for an extended period of time.

[lifeisstillgood]

:-)

My youngest once found some sort of chocolate drops called "unicorn poo" - which seems a more ironic thing to chuck at CTOs !

[Phlarp]

Don't let the CTO be a scapegoat. Entire executive leadership, all board members and the 5 largest shareholders.