[abtinf]

I started in manufacturing with a similar view. What turned me around was reading “The Goal” by Goldratt and “Out of the Crisis” by Deming, and seeing just small applications of their principles yield significant results.

[disgruntledphd2]

Out of the Crisis (and Deming more generally) deserves to be more widely known and quoted.

It's incredible how much of what he says (especially the stuff about how production workers feel) maps directly to the technology industry.