[e_i_pi_2]

In my experience the focus is on human connection and that why this criticism is here - this is a business which necessarily can't prioritize human connection over profit trying to motivate people to work more. I think it's all about the outcomes - if you say "we're a family - we give plenty of second chances and then help people find a new job" is very different from "we're a family, so you need to work late tonight to get this project done"