[drh]

Is anyone else tired of the euphamisms SaaS companies and cloud providers use when they have an incident like this?

Whether it's, "experiencing technical difficulties", "Degraded performance", "Increased error rates", "Access will be delayed" or whatever - they all mean the same thing...

The service is down.

So why not just be straight with your customers?

Not a fan of the corp b.s. My 2p anyway.

(Context, for what it's worth: Paying Protonmail customer, on the 'visionary plan'.)

[Snawoot]

Double that, "degraded performance" is simply a lie. It's a major outage. Also paying Protonmail customer, Pro plan.