[adrianparsons]

I laugh when I see these because I've witnessed the process that leads to them. It goes something like:

  1. Relatively confusing UX is designed and built.
  2. User testing or executive review concludes the UX is relatively confusing.
  3. Product Manager says "We'll build a slideshow/interactive tutorial!" to solve the problem.

The process and end result is completely understandable. It's hard to rehash a design when you've already built it and gotten buy-in.

I want to spend as little time as possible with most tools (especially enterprise tools), and so often these interrupt my work.

[wpietri]

It's understandable in some sense. But wow, the arrogance of designing and building something and then only doing user testing at the point where it's too late to do anything about it. I could even forgive it the first time, but this just happens over and over.

[another-dave]

While this can definitely be true, I think it's OK that some experiences are geared towards power users.

E.g. Photoshop is very powerful & you can be very productive but the controls aren't intuitive as a learner.

Aeroplane cockpits are geared towards being easy to do all the complicated things need to fly a plane, rather than being geared towards being easy to learn for non-pilots.

Feels like the "simple Vs easy" distinction.