[darkclouds]

I would not be surprised if insurance companies who get claimants to call in, deliberately put people through these voice activated systems simply to listen in and see if their story is straight. Putting them on hold when going through the details is another way for the insurance company to listen in and see if their story is straight. People are lulled into that sense of safety that they cant be heard when on hold.

I've listened into conversations whilst someone is ringing my number, its quite interesting the conversations that go on at a company before the customer answers the phone!

Youtube reminds me the voice recognition and thus subtitles is not that good!