[femiagbabiaka]

Productivity is not a universal good. Productivity on its own does not lead to better business outcomes. The problem with management that doesn’t do or know how to do the work is that they get detached from what should be done — they can be neither visionary nor maintainer. This can be overcome when management loses their ego and listens to those doing the work, merging their high level view with the data gotten from perspectives on the shop floor. I can count the number of people in management I’ve observed capable of doing that on one hand in a decade.