[kaycebasques]

This comment is in reference to the second to last paragraph (there's something weird going on with that page that's preventing me from copying text on my mobile). That paragraph says something like "by being outside silos you can carry information around and tie it all together".

I've been thinking about my role as a technical writer (TW) recently. I think TWs have a lot of opportunity to operate in a similar way. The real name of the game for my line of work is organizational knowledge management. For example, I've had some [1] success getting Eng teams to dump common Q&A into Stack Overflow so that the next time the issue comes up they can just link customers to that answer. It often feels a bit more lightweight and less intimidating than updating the official docs. Also the Q and A nature of Stack Overflow keeps the docs request tightly scoped. And of course the end result is that the knowledge is much more accessible.

On the other hand, maybe there's nothing special about SREs or TWs here and "organizational knowledge management" is the name of the game for every role in the org. We all just tackle the problem from a different angle.

[1] Emphasis on "some" here. Sometimes it works very well, other times it doesn't go anywhere.

[robocat]

> there's something weird going on with that page that's preventing me from copying text on my mobile

reader-mode (if available) is often the best workaround to enable copy