[travisr]

The company I work for switched from redmine to jira few years ago, after using redmine since 2009 or so. It was a really bad decision spearheaded by a single project manager.

I miss redmine. I hate having to see the constant interstitial loading animation in Jira. And working through small modals. Just load the damn page for the link I clicked on. All the “single page application” junk is rarely executed well. But I can’t say that it or I’m a dinosaur. Sorry the rant.

[TheNewsIsHere]

You’re not a dinosaur for hating the continued consumerization of products and services targeted toward use cases that are expert in nature.

Sure, have a simpler GUI for Jira Service Desk users in a non-technical customer service role. Give me a different GUI that’s not driven by designers looking to reinvent. I don’t need that, I don’t want that, and it just wastes my time.

[linuxdude314]

It sounds like you might have a permissions issue. You can route issues created from Jira Service Desk to any board you want.

[TheNewsIsHere]

I am speaking philosophically, not with respect to a particular issue.

[severino]

Something like that also happened at one company I worked for. While Redmine served the company for more than 10 years, and it was still doing great, the new management decided switching to Jira was a must. Maybe it can help other workflows, but for us, it didn't really improve anything, it only made people angrier. That was one of the reasons why I switched jobs.

[heisenbit]

You forgot to mention the abysmal error handling when these api calls fail.

[pmontra]

Jira is so much better now than it was the last time I had to use it, about 10 years ago. It's like a different product with the same name. Maybe it is, I don't know what happened in those 10 years.

I used Redmine for many small projects, probably since 2007. It works well. It's quite simple, not many bells and whistles, which is OK. Maybe not many features but enough to get the work done.