[masonhensley]

Yes, while this kind of stuff doesn't help either party much in the long run, you do have to admit to chuckling a little at the end when Andrew confessed to sending WP's co-founder's wife an empty box instead of her order.

edit: Yep, sorry, I was not clear, the kind of chuckling one does when a business freely publicizes an act of stupidity that could cost them customers.

[abbotao]

If by chuckling you mean, "Ensuring I never do business with this company in the future." The open letter makes them come across as jerks. The P.S. makes them look like assholes.

[arscan]

I was with them until the P.S. -- that's just creepy.

[rdl]

Assholes and a vendor which doesn't care about the privacy of customers.